在办公中怎样回答没有把握的事情？

　　在办公事务中，若有客户向你咨询一件你没有把握的事情，你该如何回答呢？我们看看下面这位是怎么回答的吧！

　　A: Good morning. Can I help you?

　　B: Good morning. Is this Modern Office Ltd.?

　　A: Yes it is.

　　B: I'm Mike & C. Ltd. I want to know if our order is in shipment.

　　A: I'm afraid I'm not sure on that. Is there a number where you can be reached?

　　B: Yes, 852-3432. How soon can you get back to me?

　　A: I should be able to get this information for you by this afternoon. I'll call you as soon as I know.

　　B: All right. Please leave a message with my secretary if I'm not in.