（二）9种常用英文信件写作介绍
1、投诉信
A、开头：自我介绍，交代投诉内容，表明本信的目的和要求。
B、正文：说明情况，讲清利害，分析利弊。 告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
C、结尾：表达希望问题得到迅速恰当解决的强烈愿望。希望尽快得到满意的答复。
D、常用句型：
I am writing to you to complain about…
I am writing to express my dissatisfaction with/at…
I beg to call your attention to the fact that…
I wish to refer you to an incident which occurred…, calling for some remedial action.
I very much regret to have to inform you that…
I am totally/completely disappointed/upset to find…
I find it awful/quite distressing that…
My experience in…on…(date) shocked me. I can hardly put up with it.
There are some problems with the … that I wish to bring to attention. For one thing, there is…, For another, …..
I can hardly stand/bear/tolerate/put up with it any more.
To improve the situation/solve the above problem, it is advisable for you to take the following measures:…
I look forward to a day when we could really enjoy a more efficient service.
I hope that the above situation will be improved as soon as possible.
If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumer’s Association.
I request you to be kind enough to solve the problem as soon as possible.
2、咨询信、请求信、说明信
A、开头：简要告知身份，表明写信原因或请求。
B、正文：详细阐明询问、请求的具体内容、希望获得的信息。 说明信应写明原因、实情及希望对方做些什么。强调所需信息/帮助的重要性（按要求）。
C、结尾：表达谢意，希望得到对方回复、帮助或合作。
D、常用句型：
I would like to inquire about some information concerning/regarding…
I am writing in the hope that you can…
I am writing because I would like to…
Needless to say, your approval of my request will be beneficial not only to myself but to the company.
Could you tell me what I have to do to…
It is sincerely requested that you…
My first question is that …
Should I need to send further materials, please let me know.
If additional information is required, please advise me at your early convenience.Should I send you copies of my qualification in advance?
I would be much obliged to you if you could let me know the procedures I have to go through.
Your prompt and favorable attention to my inquiry would be highly appreciated.
Please render me some valuable advice which is conducive to my final decision.
I am looking forward to a favorable reply at your earliest convenience.
3、道歉信
A、开头：简单交代对何事进行道歉。
B、正文：解释事情发生的原因，消除误会或矛盾。
C、结尾：再次表示遗憾何歉意，提出建议或安排。
D、常用句型：
I must apologize to you for…
I am very sorry that..
I regret to inform you that I will not be able to…
I am afraid what I have done has caused many inconveniences to you.
I sincerely hope you understand that I offended you quite unintentionally.
I believe you can understand that I have not intended to hurt you.
I owe you an apology.
It is my fault.
I am to blame for this unpleasant thing.
Please pardon/excuse/forgive me.
I sincerely hope that you will kindly accept my apologies.
I will try my utmost not to make such a stupid mistake again.
I trust the settlement of the matter will meet your wishes.
I hope you will kindly forgive my lapse of attention.
I am so sorry to have put you to/into so much trouble.
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